"We provide an EXPERIENCE not a service"
FAQ
What Would You Like to Know?
Browse below to review the answers to some of the most common questions that we receive. If you still have questions or would like more information, please get in touch and we’ll be happy to assist you.
What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. Please see the Standard Clean checklist for included services!
Do you bring your own cleaning supplies, products and equipment?
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.
How much will it cost?
We price based on your request. To receive an quote and book a walk through head over to the request form page.
Can I trust my cleaning professional?
All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a cleaner.
What happens if something goes wrong during my appointment?
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Is my billing information kept safe and secure?
We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
What is your 200% satisfaction guarantee policy?
If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.