Service Agreement

*This is not a contract but an agreement that you have read and understand the terms laid out in this service agreement.

 

Perfect Match Maids reserves the right to make any changes to any part of this service agreement but will always give prior notice.

By choosing Perfect Match Maids Cleaning Service to clean your home by telephone, e-mail, or it’s website the client has accepted and agrees to Perfect Match Maids service agreement.

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Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area in a timely manner. Please contact us as soon as possible during our normal business hours.

 

Cleaners
All cleaners know what is required and what is expected on every cleaning visit. For your protection and peace of mind all cleaners undergo a nationwide background check, and reference checked during the onboarding process.

 

Payments
Payments are due in full upon completion of service. For your convenience, we gladly accept checks and credit card payments. We can also invoice with a direct link to make payments. Customers paying with cash may leave payment at their residence. Recurring customers paying with a credit card are required to have a valid credit card on file, credit card will be charged automatically on scheduled day of service.

 

No payment Upon Arrival: We will charge the credit card on file. If the credit card on file is declined, we will have to reschedule your appointment. 

 

Tipping: Perfect Match Maids never requires tipping, but you can tip if you would like. Just leave your tip with your payment and management will make sure that the money is distributed properly. That is just a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business.

 

Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you.

 

Price Adjustments
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of your home changes you may receive a price increase or decrease. As the economy changes this would also be just cause for an increase in services. If a client discontinues and reinstates service with Perfect Match Maids after a period of 3 months the original price is not guaranteed, and a new rate may be given.

 

Keys and Alarm Systems
Many Perfect Match Maids customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. We do not return keys by mail. Keys must be hand delivered in person to the customer. Customer must present a picture ID before a key will be released. If you have an alarm system at your home you can give instructions on its operation. However, we prefer that your alarm be left off on the day of the cleaning.

 

Lock Outs
A lock out fee of $50 will be assessed if our cleaning associate(s) arrive and are unable to access the premises despite the reason (if applicable).

 

Cancellations/Rescheduling
We require at least 2 business days’ notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days’ notice, a cancellation fee of $50 will be assessed. We are very strict on our cancellation/rescheduling policy, please honor it.

 

Pets
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s).

For health reasons we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.

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Your Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books as well. We are not responsible for missing currency.

 

Broken/Damaged Items
We train our staff to take extra care with your belongings, however regrettably and although not common from time to time something may be broken or damaged If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were damaged because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).

 

Glass Shower Door(s), Toilet(s), Faucet(s)
You are responsible for notifying us if your glass shower door(s), faucets, or toilet are NOT 100% secure.  If upon inspection the team recognizes that your shower door(s), toilet or faucet are not fully secure you will be notified of the risks immediately. At that time, you have the option to decline service of that item, or we can proceed with service. If the client decides to proceed with service, the client agrees not to hold Perfect Match Maids nor its cleaners responsible if this results in the shower door, toilet, or faucet being damaged.  Perfect Match Maids is not responsible for any damage (water damage included) due to faulty and/or improper installation of any item.  This includes but is not limited to any water damage caused by: toilet over flooding, loose or leaky faucets, water dispenser on refrigerator. 

 

Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.

 

Lifting & Climbing & Bending
Our employees are very important to us, and we are determined to keep them safe, so they do not climb higher than a 3ft 2-step ladder, move or lift items heavier than 20 lbs, or clean floors on their hands and knees.  These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. However, there might be times when you want us to move furniture for example; tables, large chairs, etc. in these cases we are not responsible for; their breakage due to aged/old or faulty manufacturing nor are we responsible for any damage moving these items may cause to your floor. The cleaning team will not move furniture that contain electronics. The cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer) however if you move it prior to the cleaning visit to allow access we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into it’s proper place as well.

 

In-Home Climate Control
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your home you will be charged a $50 cancellation fee.

 

 

Our Cleaners DO NOT:

• Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped

• Perfect Match Maids reserves the right to refuse to service a home with ANY insect infestation (including seasonal). In the event that an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.

• Clean the interior of curio cabinets (will only feather dust exterior)

• Provide any pet or children-related services (pet sitting/childcare), nor empty diaper pails (unless requested).

• Clean/Shampoo carpet

• Clean Chandeliers

• Provide stain removal

• Wash walls (we spot clean only)

• Clean exterior of windows

• Remove Rust

• Remove Paint

• Service outdoor areas

• Clean areas above the reach of a 3ft step ladder

• Clean Animal waste or litter

• Move or lift items over 20lbs

 

Privacy
Perfect Match Maids Cleaning Service takes privacy very seriously. We at no time will share any customer information with ANY outside source.

 

 

I hereby understand and agree to the terms laid out in this Service Agreement.